I. General Principles
1.1. This Personal Data Privacy Policy (“Privacy Policy”) describes how Sankyo Vietnam Company Limited (“the Company”) collects, records, analyzes, verifies, stores, modifies, discloses, combines, accesses, retrieves, withdraws, encrypts, decrypts, copies, shares, transmits, provides, transfers, deletes, or otherwise processes the personal data of customers (“Data Collection”) when Customers:
(i) purchase products or use services at the Company’s business locations;
(ii) access or use the Company’s owned, managed, or operated interaction channels, including but not limited to the website sankyo.vn, social media platforms (such as Facebook, Instagram, Zalo, etc.), and customer service channels (such as phone, email, or other contact methods) (“Interaction Channels”); or
(iii) participate in programs organized by the Company (“Services”).
For clarification, personal data refers to any information in the form of symbols, letters, numbers, images, sounds, or equivalents in electronic form that is associated with or identifies a specific individual.
1.2. The Company understands that trust and the protection of personal data are essential to building long-term relationships with Customers. Therefore, safeguarding Customer information is a top priority. This Privacy Policy aims to provide transparency regarding how such information is collected and processed.
1.3. The Company reserves the right to amend or supplement this Privacy Policy at any time. Customers are encouraged to review this Policy regularly to stay informed of the latest updates and to exercise their data subject rights accordingly.
1.4. Customers should carefully read this Privacy Policy, including any updates, amendments, or supplements (if any), before providing personal data to the Company. Continued use of the Company’s products or services will be deemed as the Customer’s acknowledgment, full understanding, and acceptance of this Privacy Policy and consent for the Company to process personal data accordingly.
1.5. If the Customer does not agree with any part of this Privacy Policy or its amendments, the Customer should refrain from providing personal data and discontinue using the Company’s products or services.
1.6. In cases where a Customer provides personal data of a third party to the Company, the Customer represents and warrants that they have obtained the necessary consent from such third party and other legal approvals in accordance with applicable law, allowing the Company to process such data as stipulated in this Privacy Policy.
II. Purpose and Scope of Data Collection
2.1. Purpose of Data Collection
The Company collects Customer information for the following main purposes:
-
To provide services, process orders, deliver goods, and support Customers during purchases;
-
To contact and assist Customers regarding product usage;
-
To send promotional information, special offers, and product launch updates;
-
To improve service quality;
-
To evaluate and analyze markets, customers, and the Company’s performance;
-
To verify customer identity and confirm transactions;
-
To optimize the Company’s website;
-
To resolve complaints;
-
To comply with requests from competent state authorities or legal obligations;
-
Any other legitimate purpose that serves the Customer’s needs.
2.2. Scope of Data Collection
The Company may collect the following types of information:
-
Full name, email address, phone number, delivery address;
-
Customer feedback or inquiries;
-
Purchase history;
-
Payment information (if applicable).
The Company is committed to using Customer information solely for the above-mentioned purposes in accordance with applicable law and will never disclose such information to any third party without the Customer’s consent. Customers are responsible for maintaining the confidentiality of their own information and promptly notifying the Company of any unauthorized use.
The Company strives to protect Customer information and ensure a safe and reliable shopping experience.
III. Data Retention Period
Personal data will be retained for as long as necessary to fulfill the purposes stated herein or until the Customer requests deletion.
In all other cases, personal data will be securely stored on the Company’s servers.
IV. Entities Involved in Personal Data Processing
4.1. Depending on specific circumstances and legal requirements, the Company may act as either (i) a data controller (an entity that determines the purposes and means of processing personal data) or (ii) a data controller and processor (an entity that both determines and processes personal data directly).
4.2. To the extent permitted by law, the Customer agrees that the Company may share personal data with the following entities for the purposes described in this Privacy Policy:
-
The Company’s parent, subsidiary, or affiliated companies, or other members of the same corporate group;
-
Delivery partners, telecommunication providers, service/product suppliers, agents, contractors, consultants, employees, or other business partners;
-
The Company’s legal advisors, auditors, and consultants;
-
Potential buyers, sellers, or their representatives in the event of a merger, acquisition, or transfer of part or all of the Company’s business or assets;
-
Competent government authorities;
-
Other parties as permitted or required by law or with the Customer’s explicit consent.
V. Customer Rights Regarding Personal Data
Customers have all legal rights concerning their personal data, including the right to:
-
Request the Company to provide information about how their data is processed;
-
Request correction, update, or deletion of inaccurate or inappropriate personal data;
-
Request the Company to cease processing their personal data under certain circumstances;
-
File a complaint with competent authorities if the Company violates data protection regulations;
-
Exercise other rights provided under this Privacy Policy and applicable law.
VI. Data Security Measures
The Company is committed to protecting Customer personal data in accordance with this Privacy Policy:
-
The Company will not use, transfer, or disclose Customer data to any third party without the Customer’s prior consent.
-
In the event of a data breach or cyberattack compromising personal data, the Company will promptly notify competent authorities and affected Customers.
-
The Company ensures the security of online transactions (if any), including digital invoices and records stored in a secure data center.
-
Customers are required to provide accurate and complete personal information (full name, contact address, email, phone number, etc.) when making purchases or seeking support. Customers shall be responsible for the accuracy and legality of the information provided. The Company will not be liable for claims arising from inaccurate or incomplete information provided by Customers.
The Company will only disclose personal data to third parties when explicitly authorized by the Customer or required by law.
VII. Complaint Handling Procedure
7.1. If a Customer discovers that their personal data is being used for unintended or unauthorized purposes, they have the right to file a complaint with the Company for prompt resolution.
7.2. Complaints regarding data disclosure to third parties may be submitted to the Company’s website administrator or directly to the Company’s head office. Upon receiving a complaint, the Company will verify the information and address the issue promptly, transparently, and in accordance with applicable law.
Contact Information
If Customers have any questions, requests, or complaints regarding their personal data, please contact:
SANKYO VIETNAM COMPANY LIMITED
Business Address: 277–279 Ly Tu Trong Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam
Phone: (+84) 283 914 1231
Email: info@sankyo.vn
